Frequently Asked Questions
Everything you need to know about your Honkai Shop experience.
What is the typical shipping timeframe for my order?
We process all orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-20 business days depending on your location and customs processing.
How can I ensure I select the correct clothing size?
Each product page features a detailed size chart with measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that customers are responsible for return shipping costs unless the item arrived damaged.
Which payment methods do you accept?
Honkai Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products officially licensed?
Yes, we pride ourselves on quality and authenticity. All apparel and accessories sold on Honkai Shop are either officially licensed merchandise or exclusive original designs created by our in-house team.
How should I care for my Honkai Shop apparel?
To preserve print quality and fabric integrity, we recommend machine washing your items inside out in cold water and hanging them to air dry. Avoid using bleach or ironing directly on the graphics.